Terms & Conditions

  1. If the furniture does not go into the house or fit through the doors, then a 20% charge is made to the customer on the total value of the goods.
  2. When your furniture is delivered, inspect it closely for damages and defects. Make sure the delivery person is informed of any problems immediately.
  3. If you are having any work done in your home, please be aware that building projects are frequently delayed. We will store your furniture free of charge for 21 days. After this, a weekly storage fee applies.
  4. Seller is not liable for any damages at the time of delivery.
  5. The seller shall not be liable for any delay in delivery, however caused.
  6. If the customer isn’t present to receive the delivery on an agreed date, a minimum of £25 will be charged to cover failed delivery costs.
  7. Items not adequately packaged for collection will not be collected. A £25 fee applies for failed collection. Refunds apply only after proper collection, except on marked leather upholstery where a 50% returns fee may apply unless canceled within 1 week of order.
  8. Mattresses can only be returned if unopened. Once used, they cannot be returned. Please test them while still wrapped.
  9. Goods remain the seller's property until paid in full. Discounts (e.g. newsletter sign-up) apply only to custom-made items, not standard store/online stock.
  10. Clearance items may include minor imperfections (e.g. small cracks, fading), but remain fully functional and heavily discounted.
  11. All made-to-order and bespoke furniture orders are final. For stock furniture, cancellation is allowed up to 14 days before delivery with a retained deposit and £50 admin fee. Your statutory rights remain unaffected.

Shipping Information

We offer the following shipping rates based on your delivery location:

  • Mainland UK:
    • All Local Deliveries are Free - (North East UK). Use postcode checker at checkout to confirm.
    • Free delivery on all orders over £699 across the UK.
    • £25 delivery fee applies for orders under £699 (excluding local areas).
  • Northern Ireland:
    • Flat delivery rate of £90 applies to all orders.

Please note:

  • Rates may change without prior notice.
  • Delivery times depend on location and item availability.
  • Any rate exceptions will be displayed during checkout.
  • Ensure your delivery address is correct to avoid delays.
  • Custom furniture may take 3–4 weeks due to production time and materials.
  • For large orders (e.g., sofas, beds), a separate shipping quote will be provided after order finalization.
  • In-stock items typically ship in 5–7 business days. Some items may take 6–8 weeks. Call +44 191 272 2631 for accurate timing.